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76 Ambrose Ave, Colchester CO3 4LN, UK – 01206 549444
Rung up at 8.45am. Booked appointment for 10:15am. Turned up and waited for 5 minutes until being seen to. Was seen by a very nice lady called Tracy. Perfect service & everybody's polite. It's unfortunate that most people only have something to say when it's negative.
I've always had a good experience with the surgery, with making appointments and also repeat prescriptions. I've made a few mistakes like forgetting to order things and sometimes needing to be seen at a particular time or at short notice and I've found that the staff have really tried to help. I'd also say that my GP Dr Rassell has been great, she's always listened to my concerns, has been kind and helpful and has always made follow up referrals for me.
18 North Hill, Colchester CO1 1DZ, UK – 01206 578070
While some of my friends and family find it difficult to find a doctor willing to listen to them and to suggest more than taking paracetamol, I found here one of the best GPs I have ever talked to. Dr. Claire Cooper always pays attention, takes one's worries seriously, listens carefully and sent me for future medical investigations every time it was the case. I think she does a brilliant job and I am happy that there are still people like her in the NHS.
145 London Rd, Stanway, Colchester CO3 8NZ, UK – 01206 574483
After leaving a negative review on my experience at Tolgate Medical center , I had a quick response from the practice manager. I spoke with her on the telephone and addressed the issue further. The manager quickly came up with a solution and offered another appointment in which I received the help I needed. I was reassured that the issue would be investigated which I trust has been the case here. It's nice to know that someone in a position of managerial status can/ will act on a disappointing experience. I can only thank the practice manager for acting on my behalf and helping me when I feel most would just ignore. Thank you
Today I had a no-scalpel vasectomy performed by Dr Speers and his associate, along with another nurse who were all, in equal measure, absolutely amazing. They all made me feel at perfect ease and although I personally (everyone is different, I know) felt a fair amount of pain due to a low threshold, I was made to feel as comfortable as humanly possible (and, I'm told by the wife, a significant amount of anaesthetic, thankfully) and my wife being allowed to sit by me whilst it was happening was another nice thing. We were even offered cake by the very polite and professional young gentleman at reception. A massive thank you to all who helped me and I will be highly recommending the Tollgate clinic to others. May I also say how very reasonably priced (345GBP) the whole procedure was. Kind regards, Mark.
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